What is an error message in order status?

The ‘error’ message in order status is displayed only when our staff has queries regarding the order. You will be contacted shortly by our agent, via phone call, or email, following which the error message would be no-longer. Likewise, if you have any queries, or wish to make changes to your order, please feel free to write to us at customersupport@heritagejewels.com.pk.