FAQs

Frequently Asked Questions


In case an item is not in stock, you need not worry as we will have it specifically made for you. The time to craft the ordered item depends on the quantity, and the style. You will be informed about the delivery shortly after the order gets confirmed.

The delivery time depends on the availability of stock, and the quantity ordered. All deliveries across Pakistan are made within 10-15 days. For international orders, customers must provide up to 2.5 weeks in case of courier, and 3-4 weeks in case of airmail for processing and delivery of orders. In the event of any order that cannot be processed within a specified time, you will be informed.

As soon as you place an order, you will receive a confirmation from us, via phone call or email, within the following 24 hours (your order number will be included).

Only customers in Pakistan can avail our cash-on-delivery service. It is only when the order arrives at your doorstep that you make the payment. Please make sure you have the exact amount of cash on you because our delivery agents do not carry any change.

For online orders, you may pay through any of the following modes of payments:

– Credit / Debit Cards – Now you can pay through your Credit / Debit Cards using Easypay Payment Getway.

– Keenu Payment Getway – You can pay through By Keenu Wallet or any Credit / Debit Cards using Keenu Payment Getway.

– Cash-on-delivery (for domestic orders only)- Bank transfer (for domestic, and international orders)- Western Union (for international orders only)- MoneyGram (for international orders only)

No, there is no limit purchases and you can shop for as much as you want. However, we suggest you contact us at info@heritage.com before making online purchases worth over Rs. 100,000/-

Yes, all our products, be those on the store, or online, carry the same prices.

No, all our products are the same, although some styles may not be available online. If you wish to purchase an item seen in one of our stores, but not on the online store, please write to our customer service and we will make it happen for you.

Yes, all our products are made of pure 925 sterling silver.